Refund policy
Dear customer, we request that you please read our terms and conditions carefully in relation to payments and times to process your order.
VIOLATED PACKAGE POLICIES FOR CLIENTS
It is important that you check your package upon delivery.
If the package shows signs of tampering, the customer must take photos of the box as evidence.
The client must report this situation via email info@onneageld.com within a period of no more than 24 hours after receiving the visit from the parcel. The email must contain a brief explanation and all the photographic evidence obtained.
Once the aforementioned 24 hours have passed, ONNEA will not be able to carry out any investigation to settle the matter in question.
Due to the fact that the parcel service is carried out by third parties, the investigation and solution process can take several days. We request and thank you in advance for your patience.
Note: Refunds for failures attributable to the parcel service will adhere to those belonging to the companies mentioned in the Shipping Policies as the case may be.
REFUND POLICIES FOR CUSTOMERS
The client will be able to access a refund before the shipment of any order.
To request a refund, the customer must contact ONNEA through the email info@onneageld.com, indicating the order number and the reason for requesting the refund.
ONNEA will contact the customer to verify and confirm the refund.
The refund will be made during the next 5 days after the communication between the client and ONNEA. *Depending on the client's bank, it may take up to 30 days for the return of your money to be reflected in your account statement.
Once the refund is made, the customer will be notified via email. It will be the customer's responsibility to be aware of their return.
